The fan volunteers are there to support the fan liaison officers on matchdays and at events. Their main tasks are at home games but they are often also involved at away fixtures, furnishing Eintracht fans and other visitors with help and advice. They provide fans with information about the activities available to them and try to solve any problems that may arise on-site.
Of course, they are all devoted to the Eagles‘ cause and work very closely with the fan liaison officers, meaning that they are a vital source of information about what is happening on and off the pitch on matchdays.
Feel free to approach them at any time if you have questions or concerns. They can easily be identified by the "Fanbetreuung" lettering on their clothing.